However, if game crashes persist, there are measures you can take to reduce the chance of game crashes. When a game crashes on Xbox, you will normally get sent to the Xbox dashboard, where you can simply restart the game and attempt to play again. Most game crashes on Xbox occur while in the Public Multiplayer Lobby before a match begins or immediately after a match ends. Please contact PlayStation Support for assistance.
If your PlayStation is up to date and in good working order, there might be an issue with your PlayStation console. This includes, but is not limited to, memory cards, controllers, chips, and cables. Please note: Activision cannot guarantee functionality on PlayStation consoles using 3rd party hardware.
Delete old files and game data from your PlayStation. Ensure your PlayStation console is in a cool, well-ventilated place. Be sure your disc is completely dry before inserting it back into your PlayStation. Wipe the non-label side from the center straight out to the edges. If the disc is dirty, clean it with a soft cotton cloth dampened with water. Check your game disc for abrasions, scratches, or dust. If your PlayStation is up to date, try the following troubleshooting tips: Is everything else in good working order? Follow the onscreen steps to complete the update. Select the Home button in the center of your controller. Note: You can also use this tab to set your PlayStation 5 to update automatically while in Rest Mode. Select Update System Software if an update is available. Select System Software Update and Settings under the System Software tab. Open Settings (the gear icon) from the top of the home screen. The best way to avoid game crashes or freezing is to make sure the software on your PlayStation is up to date. However, if you continue to receive either of these error messages, there are measures you can take to reduce the chance of game crashes. If you receive either of these error messages, simply restart the game and attempt to play again. An error has occurred with an application or system software. When a game crashes on PlayStation, you will normally get sent to the PlayStation dashboard and receive one of the following error messages:
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